Is responsible for overseeing the operational aspects of the client
experience (onboarding & client service), ensuring that processes are
created and optimised to improve the overall client experience with
products or services that support medical practices across South Africa
Drives and continuously improves the client experience at every stage of
the client journey by proposing data driven solutions
Collaborates with cross-functional teams to implement strategies that
enhance the client experience
Leads Onboarding & Client Service Teams namely; Business Consultant and
Fulfilment teams
Qualifications & Experience
● A tertiary qualification in Business Administration, Commerce, Finance, IT
or related field is highly advantageous. National Senior Certificate
(Matric) is essential
● 5+ years client experience process design and implementation
● 3+ years client service in the healthcare and/or information technology
sectors
● 3+ years project management experience
● 3+ years leading managers of teams
Previous experience in Health Care and Fintech Industry
Job Types: Full-time, Permanent
Salary: R700,000.00 - R800,000.00 per year
Application Deadline: 2023/05/22
